Help Center

When your order ships, we send a shipping confirmation to the email you used at checkout. Where tracking is available, that email includes a tracking number or link. You can also sign in to your account with the same email to see your order status.

Each item is made to order, so changes and cancellations are only possible before production begins. Please contact us as soon as possible with your order number. Once production has started, we may no longer be able to change or cancel the order.

If you notice a mistake in your shipping address, let us know right away. We can update the address only if the order has not yet shipped.

We're sorry about that. Please contact us within 14 days of delivery and include your order number and clear photos of the issue. We'll review your request and offer an appropriate resolution, such as a replacement or refund.

Every NOVARIX piece is printed after you order. Estimated delivery within the United States is 7 to 14 business days from the day you place your order, including production time. These are estimates, not guarantees, and busy periods such as the holiday season can add a few days.

We currently ship to addresses in the United States only, and standard shipping is free on all orders. See our Shipping Policy for full details.

Yes, where tracking is available for your shipment. It will be included in your shipping confirmation email. If you can't find it, check your spam or promotions folder, or contact us with your order number.

It can take a few days after you receive your shipping confirmation for the carrier to scan your package and update tracking. If your order hasn't arrived by the end of the estimated delivery window, or tracking shows it as delivered but you haven't received it, please contact us with your order number and we'll look into it with the carrier.

Open the Size Guide on the product page and compare the measurements with a similar garment you already own and love. Because every item is made to order, we can't exchange items for a different size, so please check the measurements carefully before ordering. If you're unsure, contact us and we'll be happy to help.

Fabric composition varies by style. If you need the exact materials for a specific item before ordering, please contact us and include the product name.

To keep your print looking its best, we recommend:

• Turn the garment inside out before washing.
• Machine wash cold on a gentle cycle with similar colors.
• Tumble dry low or hang to dry.
• Do not iron directly on the print.
• Do not dry clean.

Always follow the care label on your garment.

Because our products are made to order, we generally do not accept returns or exchanges for personal preference, incorrect size selection, or change of mind, except where required by applicable law. Items that arrive damaged, defective, or incorrect are covered. Please read our full Return & Refund Policy.

Contact us within 14 days of delivery with your order number, a short description of the issue, and clear photos. We'll review your request and let you know the next steps. Approved refunds are generally issued to your original payment method; processing times depend on your payment provider.

Please don't send items back to our business address without contacting us first.

Take clear photos of the damage and the packaging, then contact us within 14 days of delivery with your order number. We'll review it and arrange a replacement or refund as appropriate.