Refund policy

At NOVARIX, each product is made to order. We strive to provide high-quality products and a great shopping experience.

1. Order Cancellations

Orders may be eligible for cancellation before production begins. Once production has started, cancellations or changes may no longer be possible. Please contact us as soon as possible if you need to cancel an order.

2. Returns and Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for personal preference, incorrect size selection, or change of mind, except where required by applicable law.

Please review the size chart and product details carefully before placing your order.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at novarixfashion@gmail.com. Include your order number and clear photos of the issue. We will review your request and provide an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

4. Refunds

If a refund is approved, it will generally be issued to your original payment method. Processing times may vary depending on your payment provider. Nothing in this policy limits any refund rights you may have under applicable law.

5. EU and UK Customers

Customers in the European Union and United Kingdom may have statutory cancellation, return, and refund rights. The exception for personalized or clearly customized goods applies only where permitted by applicable law. Products made to order are not automatically exempt from these rights.

6. Contact Us

For cancellation, return, or refund requests, please contact us at novarixfashion@gmail.com and include your order number.

NOVARIX FASHION LLC
Website: https://novarixstore.com/